Shipping & Returns Policy

At TacticalSide.com, we are committed to delivering a smooth and secure shopping experience for all our customers. Please read the following detailed shipping and return policies to understand how we process, ship, and handle returns on firearms, ammunition, accessories, and gear.

Order Processing & Delivery Times

All orders are processed within 1 to 3 business days, not including weekends or federal holidays. Once your order is processed, shipping timelines depend on the method selected at checkout:

• Standard Shipping: Estimated delivery in 3–7 business days.

• Expedited Shipping: Estimated delivery in 2–3 business days.

• Overnight Shipping: Next business day delivery, where available.

Please note that all firearms and ammunition require additional processing time and must comply with federal and state regulations before they can be shipped.

Firearm Shipping Restrictions

Federal law requires that all firearms be shipped to a valid Federal Firearms License (FFL) dealer. Customers must provide the FFL dealer’s name, address, and license information before TacticalSide can initiate the shipment. We do not ship firearms to P.O. Boxes or international addresses.

Certain states and cities—such as California, New York, New Jersey, Massachusetts, and others—have stricter regulations on firearm sales and transfers. It is the buyer’s responsibility to ensure that any purchase complies with local, state, and federal laws.

Ammunition & Magazine Shipping Policies

Ammunition is shipped via ground service only in accordance with DOT regulations and cannot be sent by air. Shipping is also restricted in some states and municipalities. For example:

• California, New York, and Illinois (certain areas) require ammunition to be shipped to an FFL or authorized vendor.

• High-capacity magazines may be restricted or banned in certain states.

It is your responsibility to understand and comply with your local laws before placing an order.

Tracking, Delivery & Signature Requirements

Once your order is shipped, a tracking number will be emailed to you so you can monitor its delivery progress. All firearm shipments and high-value orders will require a signature upon delivery. Please ensure someone is available at the delivery location to receive and sign for your order.

Shipping Delays & Undeliverable Packages

While we strive to meet all delivery timelines, we cannot guarantee exact delivery dates. Carrier-related delays (e.g., FedEx, UPS, USPS) due to weather, volume, or unforeseen events are out of our control. If a package is returned to us due to an incorrect address, refusal, or failed delivery attempts, the customer will be responsible for additional shipping or return fees.

General Return Policy

TacticalSide.com accepts returns within 30 days of the delivery date for eligible products. Items must be unused, in original packaging, and include all accessories, documentation, and tags to qualify for a refund. Please note that firearms, ammunition, explosives, and body armor are FINAL SALE and not eligible for return, except in cases of manufacturer defects or shipping damage.

How to Initiate a Return

To begin the return process, customers must first contact our Customer Support Team to obtain a Return Merchandise Authorization (RMA) number. Returns sent without an RMA number will not be accepted.

Once you receive your RMA:

1. Package the item securely in its original packaging.

2. Include your order number and RMA details inside the package.

3. Ship the item with tracking and insurance (at your expense) to the return address provided.

Upon receiving the item, our team will inspect it to ensure it meets return eligibility. Refunds will be issued to the original payment method within 5 to 10 business days following inspection.

Defective or Incorrect Items

If you receive a defective firearm, do not attempt any repairs. Contact us immediately, and we will coordinate with you and your FFL dealer for the appropriate return or manufacturer warranty claim.

For non-firearm products such as optics, parts, or accessories, we require photo or video evidence of any defect. Once validated, we will offer a replacement, refund, or store credit depending on product availability and customer preference.

Non-Returnable & Excluded Items

Certain products are not eligible for return under any circumstances, including:

• Firearms and ammunition

• Explosives and body armor

• Custom-built or modified items

• Clearance or closeout merchandise (unless defective)

Product Exchanges

We allow product exchanges on eligible items, subject to availability. If you wish to exchange an item for a different size, color, or model, please follow the return process and indicate that you would prefer an exchange. You will be responsible for the cost of shipping the returned item and for any additional shipping on the replacement.

FFL Transfers, Background Checks & Legal Compliance

When purchasing a firearm from TacticalSide.com, you must arrange transfer through a licensed FFL dealer. This dealer will conduct the required background check before releasing the firearm to you. Please be aware that transfer times and processing may vary depending on your local laws and the FFL’s policies.

It is your responsibility to know and comply with all state and local laws, including but not limited to:

• Magazine capacity limits

• Ammunition shipping restrictions

• Assault weapon regulations

• Waiting periods and background check requirements

TacticalSide.com is not liable for delays, transfer denials, or legal penalties resulting from a customer’s non-compliance with their jurisdiction’s laws.

Cancelling an Order

Orders may be canceled prior to shipping by contacting our support team. If an order has already shipped, it cannot be canceled, but you may still request a return if eligible under this policy. Please note that refused or undeliverable shipments may incur additional return fees and restocking charges.

Contact Us

If you have any questions about our shipping or returns policy, or if you need help with an order, our customer support team is here to help.

• Email: sales@tacticalside.com

• Phone: (313) 349-0753

Policy Updates

This Shipping & Returns Policy is subject to change without prior notice to comply with evolving laws and improve our customer service.